Woodland Encounter Puzzle

We only ship to the United States, United States territories, and these three Military Addresses:

• Armed Forces Americas (except Canada) = AA
• Armed Forces Europe = AE
• Armed Forces Pacific = AP

Read our Shipping Policy to learn more.

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.

You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

Total Delivery Time = Processing Time + Shipping Time

Processing Time = 1-3 business days normally

Shipping Time = Priority Mail® service includes tracking and offers shipping within 1-3 business days. With USPS First Class and USPS Ground, expect shipping time of 5-8 business days. 

We are not responsible for late shipments due to invalid address, inclement weather, holidays, natural disasters or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

If you do not receive your item within this time period, please contact us. We will get back to you within 24 hours.

Read our Shipping Policy to learn more.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damaged Product Returns

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Read our Returns Policy to learn more.